Need Support?
Reach out for automation issues, queue failures, rendering bugs, publishing problems, account access, or infrastructure questions.
Contact Us
For any questions, feedback, or issues, email us at:
support@tikreel.netInclude the job ID, environment, and failing stage if you are reporting an automation or render issue.
Privacy & Security
TikReel được xây dựng để bảo mật dữ liệu người dùng và tài sản được tạo ra, chỉ giới hạn trong phạm vi truy cập tài khoản, quy trình làm việc và nội dung đã xuất bản.
Read our Privacy PolicyFrequently Asked Questions
How does the automation pipeline work?+
TikReel runs a repeatable production chain: idea, audio generation, image generation, image-to-video motion, subtitles, final render, and publishing. Each stage can be retried or reviewed independently.
What content types can the factory support?+
The same core workflow can support music-led videos, podcast videos, narration videos, short-form clips, and backfill jobs. The brief changes, but the operating model stays the same.
What should I include when reporting a failed job?+
Please include the job ID, project title, environment, failing step, and any visible error message. That lets us locate the queue record and render logs much faster.
How are outputs stored and published?+
Generated assets and final videos are stored through managed infrastructure, then optionally published to configured destinations such as YouTube or app-facing catalogs.
Can I run the pipeline manually as well as automatically?+
Có. TikReel hỗ trợ tự động hóa theo hàng đợi và quy trình thủ công, giúp nhóm kết hợp sản xuất hàng loạt với kiểm duyệt trực tiếp.
How do I delete my account?+
Email support@tikreel.net and we will process account deletion requests in line with the privacy policy and data retention rules.